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Vietnam

Type Description
Cash-out Method Direct credit to bank account in Vietnam Dong (VND) and US Dollar (USD)*
Supported beneficiary account type – individual and company
* applicable for SacomBank only
Transaction Turnaround Time
  • For DongA Bank, transaction received before 3:00pm [GMT +8]will be credited same working day. Transaction received after 3:00pm [GMT +8]will be credited within next working day
  • For other locations, transaction received before 3:00pm [GMT +8] will be credited next working day. Transaction received after 3:00pm [GMT +8] will be credited within next 2 working days.

Subjected to Singapore office timing and funds being received
Area availability All Vietnam banks nationwide
Validation / Verification Account validation with beneficiary name, beneficial bank name, bank code and bank account number
Account received Beneficiary to be received the payout amount round down to the nearest VND 500
Transaction Limit USD Payout
Maximum per Transaction USD 10,000.00
Minimum per Transaction USD 1.00
Compliance accumulated limit USD 10,000.00 per day
VND Payout
Maximum per Transaction VND 220,000,000.00
Minimum per Transaction VND 10,000
Compliance accumulated limit VND 300,000,000.00 per day
Transaction will be on hold for compliance review based on the supporting document should the sender or receiver has exceeded the compliance limit.
Cancellation Process Cancellation is on best effort basis.
Type Description
Cash-out Method Cash pickup at any supported outlets or Cash Delivery to Beneficiary home. Beneficiary can collect cash in US Dollar (USD) or Vietnam Dong (VND).
Transaction Turnaround Time
  • Cash Pickup: Within 15 minutes

Subjected to Singapore office timing and funds being received
Transaction Working Hours For DongA branches, cash can be collected instantly between 8:30am to 4:00pm [GMT +8]. For other locations, cash can be collected instantly between 8:30am to 3:00pm [GMT +8].
Area availability Participating locations in Vietnam
Validation / Verification Beneficiary to provide:
  • Transaction remit number (14-digit number)
  • Sender’s full name
  • Recipient amount
  • Valid identification document as per beneficiary name provided by the sender
Account validation with beneficiary name, beneficial bank name, bank code and bank account number
Account received Beneficiary to be received the payout in the nearest VND 500
Beneficiary to be received the payout in the nearest USD 1
Transaction Limit USD Payout
Maximum per Transaction USD 10,000.00
Minimum per Transaction USD 1.00
Compliance accumulated limit USD 10,000.00 per day
VND Payout
Maximum per Transaction VND 220,000,000.00
Minimum per Transaction VND 10,000
Compliance accumulated limit VND 300,000,000.00 per day
Transaction will be on hold for compliance review based on the supporting document should the sender or receiver has exceeded the compliance limit.
Maximum Beneficiary No restriction
Service Charge Transaction fee will not be refunded upon submitted to the payout agent.
Cancellation Process Cancellation is on best effort basis.
Remarks Receiving amount must be multiple of VND 500
Location
Outlet Name Link
For VND
Cash Pickup @ Sacombank http://www.sacombank-sbr.com.vn/cong-cu-ho-tro/tim-diem-giao-dich-1
Cash Pickup DongA http://www.dongabank.com.vn/en/branch
Cash Pickup @MB Bank https://www.mbbank.com.vn/maps/
For USD
Cash Pickup @ Sacombank USD http://www.sacombank-sbr.com.vn/cong-cu-ho-tro/tim-diem-giao-dich-1
Cash Pickup DongA USD http://www.dongabank.com.vn/en/branch
Cash Pickup @MB Bank https://www.mbbank.com.vn/maps/
Type Description
Cash-out Method Cash pickup at any supported outlets or Cash Delivery to Beneficiary home. Beneficiary can collect cash in US Dollar (USD) or Vietnam Dong (VND).
Transaction Turnaround Time
  • Transaction received will be delivered within 1 to 2 working days.

Subjected to Singapore office timing and funds being received
Transaction Working Hours Normal delivery hours: 8am – 11.30pm / 1.30pm – 5pm Monday – Friday, Saturday 8am – 11.30am (Vietnam timezone, GMT+7) for Home delivery except Vietnam New Year (Tet) and national holidays.
Area availability Participating locations in Vietnam
Account Verification Beneficiary to provide:
  • Beneficiary’s Full Name & Address
  • Beneficiary’s Mobile Number
  • Sender’s Full Name
  • Valid identification document as per beneficiary name provided by the sender
  • Remittance Amount
Account received Beneficiary value shall be divisible by VND 10,000.
Transaction Limit Maximum per Transaction USD 10,000
Minimum per Transaction USD 1
Compliance accumulated limit USD 10,000

Maximum per Transaction VND 220,000,000
Minimum per Transaction VND 10,000
Compliance accumulated limit VND 300,000,000
Transaction will be on hold for compliance review based on the supporting document should the sender or receiver has exceeded the compliance limit.
Service Charge Transaction fee will not be refunded upon submitted to the payout agent.
Cancellation Process Cancellation is allowed if the payout in not claim.
Remarks Bank will contact the beneficiary with the mobile number provided to arrange delivery.
Type Description
Cash-out Method Cash withdrawal from any Sacombank ATM, with a specific payout code.
Transaction Turnaround Time
  • Real-Time : 24 x 7 (within 30 minutes)

Subjected to Singapore office timing and funds being received
Transaction Working Hours 24 x 7 available to any working Sacombank ATM
Area availability Vietnam nationwide
Account Verification No verifications available on this service.
Account received Beneficiary to be received the payout in the nearest VND 500
Transaction Limit Maximum per transaction VND 10,000,000
Minimum per transaction VND 10,000
Daily Limit VND 300,000,000
Compliance accumulated limit VND 300,000,000
Multiple transactions are allowed.
Transaction will be on hold for compliance review based on the supporting document should the sender or receiver has exceeded the compliance limit.
Service Charge Transaction fee will not be refunded upon submitted to the payout agent.
Cancellation Process Cancellation is allowed if the payout in not claim.
Remarks Bank will SMS the payout code to the submitted Vietnam Mobile number.
Beneficiary ID number is Mandatory.
Transaction is only valid for 10 days after submitted to bank. 11th day to 30th day, Beneficiary is required to Branch and collect. 31st day transaction will be rejected and refund to sender.