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Vietnam

Type Description
Direct to Bank Method Direct credit to bank account in Vietnam Dong (VND)

Supported sender type - Individual and Corporate

Supported beneficiary type – Individual
Transaction Turnaround Time 24x7, same day credit within 30 minutes for NAPAS RAIL

T+0 Vietnam banking days for Traditional Rail (Use Account Number) before 12.00PM Vietnam Time. Highlighted with *

T+1 Vietnam banking days for Traditional Rail (Use Account Number) after 12.00PM Vietnam Time. Highlighted with *

Subjected to Singapore office timing and funds being received
Area availability Vietnam nationwide
Validation / Verification Account validation with beneficiary name, beneficial bank name, bank code and bank account number
Account received Beneficiary to be received the payout amount round down to the nearest VND 500.00
Transaction Limit VND Payout
Maximum per transaction VND 300,000,000.00

Minimum per transaction VND 10,000.00

Compliance accumulated limit VND 300,000,000.00 per day per beneficiary

Transaction will be on hold for compliance review based on the supporting document should the sender or receiver has exceeded the compliance limit
Cancellation Process Cancellation is on best effort basis
Type Description
Cash-out Method Cash pick up at any supported outlets or Cash Delivery to Beneficiary home. Beneficiary can collect cash in US Dollar (USD) or Vietnam Dong (VND)

Supported sender type - Individual and Corporate

Supported beneficiary type – Individual
Transaction Turnaround Time Cash Pick up: Within 15 minutes

Subjected to Singapore office timing and funds being received
Transaction Working Hours Normal business hours: 8am – 11.30pm / 1.30pm – 5pm Monday – Friday (Vietnam timezone, GMT+7) is generally available at all bank branches.

Selected branches may open for extended hours or weekend
Area availability Vietnam nationwide
Account verification Cash pick up: Beneficiary to provide valid photo-bearing ID (Citizenship, Driving License, Passport) and Unique Transaction Number
Account received Beneficiary to be received the payout in the nearest VND 500.00

Beneficiary to be received the payout in the nearest USD 1.00
Transaction Limit USD Payout
Maximum per transaction USD 10,000.00

Minimum per transaction USD 1.00

VND Payout
Maximum per transaction VND 300,000,000.00

Minimum per transaction VND 10,000.00
Maximum Beneficiary No restriction
Service Charge Transaction fee will not be refunded upon submitted to the payout agent
Cancellation Process Cancellation is on best effort basis
Remarks Receiving amount must be multiple of VND 500.00

Unclaimed transaction will be expired after 28 calendar days